Technical Support
For Your High-speed
Internet Service
At Outback Wireless our goal is
to provide you service in the most efficient manner
possible. If you are experiencing technical difficulties
with your Wi-Fi internet service, please follow the
instructions in these sections to repair your
connection. These instructions solve almost all
connection issues with the least delay, and without the
need to contact technical support. The following
Wireless High Speed Internet troubleshooting steps apply
to all operating systems.
If You are Unable to Connect to
the Internet or Have Slow Performance
If you are unable to connect to the internet, or
have slow performance, please follow these steps in
order:
1. Please turn your computer(s) completely off.
2. If you have a wireless router, please
disconnect the power cord from the wireless router for a couple of seconds then plug the power back into it..
3. Please locate the Outback Wireless rectangular
"Power Over Ethernet" (POE) power adapter for our
Outback Wireless outdoor wireless antenna and check the
Ethernet cable connections as follows.
4. The Ethernet cable which runs from the inside of your
home to the Outback Wireless antenna mounted on the outside of your
home should be plugged into the "POE" port on the
Outback Wireless rectangular (POE) power adapter.
Please check and make sure the plug is connected firmly
into the power adapter.
5. The "LAN" port of the Outback Wireless small
rectangular "Power Over Ethernet" (POE) power adapter
should be connected to either the Ethernet port directly
on your computer OR if you have a wireless router, it
would connect to the port marked "Internet" on the
wireless router. Sometimes this port on the router is
also named a "WAN" or "MODEM" port depending on your
brand of router. If you are using an Apple Airport
wireless router, this port is identified by a symbol
which looks like a circle of small dots next to that
port. Please check and make sure the plug is connected
firmly into the power adapter as well as firmly
connected to your computer or router.
6. If you have a wireless router, an Ethernet
cable from your computer's Ethernet port should be
connected to one of the ports usually called "LAN" on
your router. Often there are 4 of these LAN ports, but
that is not always the case depending on your brand of
router. If you are using a Apple Airport router, the
"LAN" port is identified on most models by a symbol
which looks like this " < - > "
7. Please check that the regular 120 volt AC
household power cable is plugged into the Outback
Wireless small rectangular "Power Over Ethernet" (POE)
power adapter and that the green light is illuminated. If it is not illuminated, immediately disconnect all cables and call our
office to schedule a service call, as this may be a
signal that the Wireless Network radio equipment or
cabling to the outdoor wireless radio is damaged.
8. If it is the power cable is snugly connected,
unplug the Ethernet network cable going to the Outback
Wireless outdoor wireless antenna from the "POE" port
and wait approximately 30 seconds, then reconnect it
firmly.
9. Wait one minute after the power has been
restored to the Outback Wireless outdoor wireless
antenna for it to re-establish a connection to the
Outback Wireless Network.
10. At this time, if you have a wireless router, please
re-insert the power cable to the router, if you haven't already done so. Please wait one
minute for your wireless router to completely reboot and
get the needed information from our network.
11. Turn your computer back on, let it fully boot up,
and establish a connection to your router or our outdoor
wireless equipment.
12. Attempt to connect to the internet in your
usual way.
What Do I Do Next?
Most connection issues
will be repaired by following these steps.
However, there can be other causes for connectivity
problems such as damaged cables, which may not be
obvious, or incorrectly configured network adapter
settings on your computer or router, and often viruses
or malware. Please don't hesitate to call us at (406)
564-1884 or
email us for technical support.
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